FAQ

Frequently Asked Questions (FAQ)

1. What shipping options do you offer?
We offer several shipping options to meet your needs, including standard and expedited shipping. Shipping times and costs will be calculated at checkout based on your location.

2. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier's website.

3. What is your return policy?
You can return unused items within [7] days of receipt for a full refund or exchange. Items must be in their original packaging. Please contact us at [contact email] to initiate a return.

4. What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within [7] days of receipt. We will arrange for a replacement or refund.

5. What payment methods do you accept?
We accept various payment methods, including [list accepted payment options, e.g., credit cards, PayPal, etc.].

6. How do I contact customer service?
You can reach our customer service team at passionbeautytrading@gmail.com or +6017-553 4680. We're here to assist you!

7. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them directly from our website.

8. How can I stay updated on promotions and new products?
Subscribe to our newsletter at the bottom of our homepage to receive updates on promotions, new arrivals, and exclusive offers!